Return & Refund Policy

Return & Refund Policy

Last Updated: August 2026

At NVRMOR, we take pride in delivering premium-quality products. If something isn't right with your order, we're here to help.

Please read our return and refund policy carefully before requesting a return.

Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect.
  • The item is unused, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The return request is submitted within 7 days of receiving your order.

Returns requested after the eligible return period may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been worn, washed, or altered.
  • Items without original tags or packaging.
  • Products damaged after delivery due to misuse.
  • Gift cards (if applicable).
  • Clearance or final sale items (if marked as non-returnable).

How to Request a Return

To initiate a return, please email us at:

nvrmorclub@gmail.com

Include the following details:

  • Order Number
  • Full Name
  • Registered Email Address
  • Reason for Return
  • Clear photos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

Return Approval

Once your return request is approved:

  • We'll provide the return instructions.
  • The product must be securely packed before pickup or shipment.
  • Returned items will undergo a quality inspection after they reach our warehouse.

Returns that do not meet our eligibility criteria may be rejected.

Refund Process

Once your returned item passes inspection:

  • Your refund will be processed within 5–7 business days.
  • Refunds will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with clear photos of the product and packaging.

We'll work quickly to resolve the issue through a replacement or refund, depending on the situation.

Exchange Policy

We currently offer exchanges only for:

  • Wrong product received
  • Damaged or defective products

For size changes or other reasons, please contact our support team. Availability of exchanges depends on stock.

Return Shipping

If the return is due to:

  • A damaged item
  • A defective product
  • An incorrect shipment

NVRMOR will bear the return shipping cost.

For all other eligible returns, return shipping charges may apply, depending on the reason for the return.

Cancellation Policy

Orders can only be cancelled before they are packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, we're happy to help.

Email: nvrmorclub@gmail.com

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Thank You

At NVRMOR, our goal is to provide premium products and a seamless shopping experience. We appreciate your trust and will always do our best to resolve any concerns fairly and promptly.